Overview
The complaint concerned Castle Rock Edinvar Housing Association (the Association)'s failure to replace the complainant (Mrs C)'s daughter (Ms C)'s garden shed with a larger one in order to house her electric wheelchair.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Association failed to replace Mrs C's daughter's garden shed with a larger one in order to house Ms C's electric wheelchair (not upheld); and
- (b) Mrs C's daughter was never told she would have to bear the cost herself (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make in this case.