Investigation Report 200600770

  • Report no:
    200600770
  • Date:
    March 2007
  • Body:
    Castle Rock Edinvar Housing Association
  • Sector:
    Housing Associations

Overview

The complaint concerned Castle Rock Edinvar Housing Association (the Association)'s failure to replace the complainant (Mrs C)'s daughter (Ms C)'s garden shed with a larger one in order to house her electric wheelchair.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)      the Association failed to replace Mrs C's daughter's garden shed with a larger one in order to house Ms C's electric wheelchair (not upheld); and
  • (b)      Mrs C's daughter was never told she would have to bear the cost herself (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make in this case.

Updated: December 11, 2018