Overview
The complainant (Miss C) contacted the Ombudsman's office as she was concerned that North Lanarkshire Council's Environmental Health Team was not addressing problems she was experiencing with a noise and vibration problem within her Council house. Miss C stated that this led to her suffering health problems.
Specific complaint and conclusion
The complaint which has been investigated is that the Council failed to take action to properly record and address noise and vibration problems within Miss C's home (not upheld).
Redress and recommendations
The Ombudsman makes no recommendations.