Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200600463

  • Report no:
    200600463
  • Date:
    May 2007
  • Body:
    East Dunbartonshire Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) complained that two Council officers pursued a personal vendetta against him and his family.  He said as a consequence, he has been incorrectly pursued for nearly £7,000 in Council Tax arrears which he felt obliged to pay.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  Council officers pursued a vendetta against Mr C by treating his neighbour more favourably and not enforcing her tenancy conditions (not upheld); and
  • (b)  Mr C was incorrectly pursued for Council Tax arrears and that affected his right to buy his Council house (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018