Overview
The complaint concerned the alleged failure by UHI Millennium Institute (UHIMI) to award a qualification due to an administration error and/or personal reasons of a member of staff.
Specific complaint and conclusion
The complaint which has been investigated is that UHIMI failed to award Mr C a Certificate of Higher Education (not upheld).
Redress and recommendations
The Ombudsman recommends that UHIMI, in relation to making arrangements for Board of Governors Complaints Appeal Committee meetings and given the importance of this final stage of the internal appeals process, should consider inviting students to attend by sending a letter with a tear-off reply slip. UHIMI should also consider contacting students by telephone to confirm their attendance, subject to the student having supplied UHIMI with correct and current details.
UHIMI have accepted the recommendations and will act on them accordingly.