Investigation Report 200500714

  • Report no:
    200500714
  • Date:
    November 2007
  • Body:
    Lothian NHS Board
  • Sector:
    Health

Overview

The complainant (Mrs C) raised a number of issues regarding her treatment and care following an ankle fracture.

Specific complaints and conclusions

The complaints which have been investigated are:

  • (a) failure by the Consultant to align properly Mrs C’s broken ankle (upheld);
  • (b) Mrs C’s concerns about the alignment had been dismissed by medical staff at the time (upheld); and
  • (c) failure by medical staff to provide appropriate advice to Mrs C on managing her injury (upheld).

Redress and recommendations

The Ombudsman recommends that:

  • (i) the case be discussed at the Consultant's next annual appraisal;
  • (ii) the Board provide evidence that their records have been submitted to scrutiny, via audit, and address the problems identified in this report in record-keeping; and
  • (iii) the Board introduce a protocol on providing advice to patients on managing plaster cast injuries.

Updated: December 11, 2018