Overview
The complainant (Mrs C) said that she and four of her family members were inappropriately removed from their GPs'' list. Mrs C said that she had not received a warning that they were to be removed from the list.
Specific complaint and conclusion
The complaint which has been investigated is that Mrs C considers that she and four of her family members were inappropriately removed from their GPs'' list (upheld).
Redress and recommendations
The Ombudsman recommends that the Practice:
- (i) put a process in place to ensure that the relevant regulations and guidance are adhered to before they ask for a patient to be removed from their list; and
- (ii) apologise to Mrs C for not adhering to the relevant regulations and guidance before asking for her and her family members to be removed from their list.
The Practice have accepted the recommendations and will act on them accordingly.