Investigation Report 200503486

  • Report no:
    200503486
  • Date:
    November 2007
  • Body:
    Tayside NHS Board
  • Sector:
    Health

Overview

The complainant's (Misses C) raised a number of concerns that their late mother (Mrs C) had been inappropriately treated by a district nurse (Nurse 2) at a home visit.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) Nurse 2 provided inadequate care and treatment leading to a loss of dignity for Mrs C (partially upheld);
  • (b) there were communication failures between nursing staff (upheld); and
  • (c) Tayside NHS Board had failed to deal with appropriately and investigate thoroughly Misses C's complaint (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018