Overview
The complainant's (Misses C) raised a number of concerns that their late mother (Mrs C) had been inappropriately treated by a district nurse (Nurse 2) at a home visit.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Nurse 2 provided inadequate care and treatment leading to a loss of dignity for Mrs C (partially upheld);
- (b) there were communication failures between nursing staff (upheld); and
- (c) Tayside NHS Board had failed to deal with appropriately and investigate thoroughly Misses C's complaint (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.