Investigation Report 200502234

  • Report no:
    200502234
  • Date:
    November 2007
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government

Overview

The complainant (Ms C) raised concerns about The City of Edinburgh Council (the Council)'s response to her request for repairs to the floor coverings in her flat.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) Ms C received conflicting advice about whether the replacement of the linoleum in her flat was her responsibility (upheld);
  • (b) there was a lack of clarity about what sort of support would be offered to Ms C by Care Housing (not upheld); and
  • (c) there were delays in dealing with Ms C's formal complaint to the Council (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018