Overview
The complainant (Ms C) raised concerns about The City of Edinburgh Council (the Council)'s response to her request for repairs to the floor coverings in her flat.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Ms C received conflicting advice about whether the replacement of the linoleum in her flat was her responsibility (upheld);
- (b) there was a lack of clarity about what sort of support would be offered to Ms C by Care Housing (not upheld); and
- (c) there were delays in dealing with Ms C's formal complaint to the Council (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.