Overview
The complainant (Mr C) was dissatisfied with The Moray Council (the Council)'s handling of his complaints relating to a planning consent for his holiday park and their actions in serving an enforcement notice for breach of a condition of that consent. He alleged that there was delay (in excess of three months) in responding to his representations and that they failed to reply fully to the seven points of complaint he had raised.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) delayed in responding to his representations (upheld); and
- (b) failed to reply fully to his representations (upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) review their enforcement procedures and produce guidelines which can be audited; and
- (ii) take steps to meet with Mr C to discuss his outstanding concerns.
The Council have accepted the recommendations and will act on them accordingly.