Overview
The complaint concerned how Dundee College (the College) handled an application for a Higher National Certificate (HNC) course.
Specific complaint and conclusion
The complaint which has been investigated is that the complainant (Ms C) was not satisfied with the reasons given by the College about why her daughter (Ms A)'s application for an HNC course was unsuccessful (not upheld).
Redress and recommendation
Although the complaint has not been upheld the Ombudsman recommends that the College consider providing a plain English explanation of the difference between National Qualification (NQ) study and its outcomes when compared with HNC or HND (Higher National Diploma) study, i.e. that an NQ is not a named/group award which results in a named qualification certificate.
The College have accepted the recommendation.