Overview
The complainant (Mr C) considered that his GP Practice (the Practice) failed to diagnose and treat his illness and he was unhappy that the Practice decided to no longer provide medical treatment to him, his brother and his father.
Specific complaints and conclusions
The complaints which have been investigated are:
- (a) the alleged failure to diagnose and treat Mr C's illness (not upheld); and
- (b) that the decision by the Practice to remove Mr C and his family from their list was wrongly taken (upheld).
Redress and recommendations
The Ombudsman recommends that the Practice:
- (i) apologise in writing to Mr C, his brother and his father for the failure to follow the appropriate procedures when taking the decision to remove them from the Practice list; and
- (ii) review how it takes such decisions in light of The National Health Service (General Medical Services Contracts) (Scotland) Regulations 2004, and ensure that Practice policy and actions are compliant with this Statutory Instrument.
The Practice have accepted the recommendations and will act on them accordingly. The Ombudsman asks that the Practice notify her when the recommendations have been implemented.