Investigation Report 200604086

  • Report no:
    200604086
  • Date:
    October 2007
  • Body:
    Perth and Kinross Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) complained about the response of Perth and Kinross Council (the Council) to his reports of dog fouling in a public area immediately adjoining his property and at the way the Council responded to his complaint.

Specific complaints and conclusions

The complaints which have been investigated are that the Council:

  • (a) did not take effective action to prevent dog fouling on an area adjoining Mr C's home (not upheld); and
  • (b) mishandled Mr C's formal complaint (partially upheld).

Redress and recommendations

The Ombudsman recommends that the Council:

  • (i) continue to carry out appropriate surveillance of the area in question; and
  • (ii) review their complaint handling in this instance with a view to clarifying to complainants at the outset the distinction between a request for a service and a complaint of dissatisfaction about delivery of a service.

The Council have accepted the recommendations and will act on them accordingly.

Updated: December 11, 2018