Investigation Report 200600504

  • Report no:
    200600504
  • Date:
    October 2007
  • Body:
    South Lanarkshire Council
  • Sector:
    Local Government

Overview

The complainant, Mrs C, raised a number of concerns about the way in which South Lanarkshire Council (the Council) handled a complaint she made involving her elderly mother (Mrs A).

Specific complains and conclusions

The complaints against the Council which have been investigated are that:

  • (a) the Review Sub-Committee was not fully aware of the terms of her complaint and hence could not make a proper decision (not upheld);
  • (b) the outcome of the Hearing was censored (not upheld); and
  • (c) the outcome of the Hearing was unclear (upheld).

Redress and recommendations

The Ombudsman recommends that, in order to avoid dubiety, when the Council report their findings with regard to Review Sub-Committee hearings, care is taken to ensure that each identified head of complaint is specifically addressed and responded to.

The Council have accepted the recommendation and will act on it accordingly.

Updated: December 11, 2018