Investigation Report 200502631

  • Report no:
    200502631
  • Date:
    September 2007
  • Body:
    Fife Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) raised a number of concerns against Fife Council Social Work Department (the Council) that they refused to pay transportation costs of Home Care staff to attend his mother-in-law (Ms D), at the property Mr C specifically leased for Ms D, when she was discharged from hospital.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  the Council acted incorrectly when they advised Mr C he had to pay privately for the transportation costs incurred by the Home Care staff in attending to Ms D (not upheld);
  • (b)  the Council's decision not to pay transportation costs resulted in an impasse that meant no home care was provided for Ms D over a considerable period (not upheld); and
  • (c)  the Council refused to allow their carers to attend the elderly who live in off-main-road accessed accommodation, due to the possibility of vehicle damage occurring (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018