Investigation Report 200602210

  • Report no:
    200602210
  • Date:
    September 2007
  • Body:
    Forth Valley NHS Board
  • Sector:
    Health

Overview

The complainant (Mrs C) raised a number of concerns that there had been unacceptable delays by Forth Valley NHS Board (the Board) in arranging follow up for her husband (Mr C) and a consequent failure to provide any treatment for him following his diagnosis of cancer.

Specific complaints and conclusions

The complaints which have been investigated are that the Board:

  • (a)  did not arrange timely follow-up to Mr C (upheld); and
  • (b)  did not provide Mr C with treatment following his diagnosis of cancer (not upheld).

Redress and recommendations

In light of the action taken by the Board the Ombudsman recommends that the Board make a written apology to Mrs C for the delays in arranging the follow-up appointment and requests that they send a copy of the finalised policy on Patient Access to this office.

The Board have accepted the recommendations and will act on them accordingly.

Updated: December 11, 2018