Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200501333

  • Report no:
    200501333
  • Date:
    September 2007
  • Body:
    A Medical Practice, Greater Glasgow and Clyde NHS Board
  • Sector:
    Health

Overview

The complainant (Mrs C) complained that the GP Practice (the Practice)'s late diagnosis of her mother (Mrs A)'s colon cancer could have been avoided by their greater consideration of her symptoms.  Mrs A died in hospital in June 2003, about a month after diagnosis, aged 76.

Specific complaints and conclusions

The complaint which has been investigated is that the Practice should have investigated more fully than they did (upheld).

Redress and recommendations

The Ombudsman recommends that the GPs in question:

  • (i)  apologise in writing to Mrs C, acknowledging that further investigation should have been done in mid 2002; and
  • (ii)  inform the Ombudsman what steps they have taken and/or are taking to learn from, and try to avoid a recurrence of, this serious case, for example, by discussing it at their general practitioner appraisals and discussing other relevant cases with the clinical governance lead of the appropriate Community Health Partnership.

The Ombudsman is pleased that the Practice have accepted the recommendations and are taking action on them.

Updated: December 11, 2018