Overview
The complainant (Mrs C) raised a number of concerns that her GP Practice (the Practice) withheld information from her when she requested copies of her medical records, initially by not supplying the full records, then by refusing to give written explanations of them and that they wrote misleading and inaccurate referral letters to specialists because they do not believe she had a heart attack.
Specific complaints and conclusions
The complaints which have been investigated are that the Practice:
- (a) manipulated Mrs C’s medical care via misleading and inaccurate referral letters (not upheld); and
- (b) withheld medical information from Mrs C (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.