Overview
The complainants, Mr and Mrs C raised a number of concerns about the way in which the Scottish Commission for the Regulation of Care (the Care Commission) handled their complaint.
Specific complaints and conclusions
The complaints which have been investigated are that the Care Commission:
- (a) incorrectly advised an adoption agency (the Agency) that Mr C was given a formal warning in relation to inappropriate behaviour (not upheld);
- (b) failed to confirm that they had not disclosed the information concerned to third parties and that the document(s) involved had been destroyed (not upheld);
- (c) went beyond their legislative powers and took unnecessary action (not upheld); and
- (d) delayed in investigating their complaint, resulting in significant repercussions for the complainants (not upheld).
Redress and recommendations
The Ombudsman recommends that the Care Commission ensure that, in relation to child protection issues and where there are concerns, staff are fully aware of the procedures to be followed.
The Care Commission have accepted the recommendations and will act on them accordingly.