Overview
The complainants (Mr and Mrs C) were unhappy with the way in which Clydesdale Housing Association (the Association) dealt with their complaints concerning allegations of anti-social behaviour by their neighbours.
Specific complaints and conclusions
The complaints which have been investigated are:
- (a) the rejection of Mr and Mrs C's request to advance to the next stage of the Association's Complaints and Appeal process following a complaint in July2006 (not upheld); and
- (b) the manner in which the Association investigated a complaint from Mr and Mrs C in September 2006 (not upheld).
Redress and recommendation
The Ombudsman recommends that the Association consider taking steps to try to encourage Mr and Mrs C and their neighbours (Mr and Mrs B) to participate in mediation.
The Association have accepted the recommendations and will act on them accordingly.