Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200600058

  • Report no:
    200600058
  • Date:
    April 2008
  • Body:
    Fife Council
  • Sector:
    Local Government

Overview

The complainant, Mr C, raised a number of concerns against Fife Council (the Council), that the Council had not correctly handled a planning application (the Application) submitted by a third party, for the erection of dwelling houses and flats.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) councillors were not informed of the facts connected to the Application (not upheld);
  • (b) potential problems were brought to the attention of Council officials in 46 letters of objection, however, these objections did not appear to have been brought to the attention of councillors (not upheld); and
  • (c) access problems for vehicles, including refuse and emergency vehicles, were not properly considered (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018