Overview
The complainants (Mr and Mrs C) are tenants of Fife Housing Association Ltd (the Association). They raised a number of concerns regarding the Association's actions in respect to an extension built by their neighbour (Mrs N) in 2004.
Specific complaints and conclusions
The complaints which have been investigated are that the Association:
- (a) failed at the outset to discuss with Mr and Mrs C the implications of the application for planning consent made by Mrs N (not upheld);
- (b) failed to take appropriate action when Mr and Mrs C reported to them that the extension encroached into Mr and Mrs C's tenancy (partially upheld);
- (c) changed their view, to Mr and Mrs C's detriment, to allow access to Mrs N's builder to carry out underpinning work which could and should have been done from Mrs N's own property (not upheld);
- (d) failed to ensure that undertakings they gave to Mr and Mrs C to permit access to Mrs N's builder were adhered to (not upheld ); and
- (e) failed to take up with Fife Council as building authority, Mr and Mrs C's continuing concerns about the safety of an extension wall (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.