Overview
The complainant (Mr C) raised a number of concerns about the way the University of Glasgow (the University) dealt with his appeal, regarding their decision to award him an honours degree in a class lower than he felt he should have received.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the University failed to fully consider his appeal against the degree they awarded him (not upheld); and
- (b) it took the University too long to consider Mr C's appeal (upheld).
Redress and recommendations
The Ombudsman recommends that the University:
- (i) apologise to Mr C for the delay in reaching a decision regarding his appeal; and
- (ii) advise her on the steps they have taken to ensure that delays in conducting and concluding appeals do not recur.
The University has accepted the recommendations and will act on them accordingly.