Overview
The complainant (Mrs C) was a disabled tenant of Dundee City Council (the Council). Following a number of falls and the alteration of her front steps, Mrs C had difficulties entering and leaving her house. She approached the Council to ask that her entrance be suitably modified to assist her access.
Specific complaint and conclusion
The complaint which has been investigated is that the Council did not respond reasonably to Mrs C’s request for suitable adaptations to the front entrance of her house to assist her access (not upheld).
Redress and recommendation
The Ombudsman recommends that the Council give full consideration to the reinstatement of the original layout of Mrs C’s steps and any other measures that may assist Mrs C in accessing her property.
The Council have accepted the recommendations and will act on them accordingly.