Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200501177

  • Report no:
    200501177
  • Date:
    August 2008
  • Body:
    Forest Enterprise Scotland
  • Sector:
    Scottish Government and Devolved Administration

Overview

The complainant (Mr C) raised a number of concerns regarding Forest Enterprise Scotland (FES)'s proposals for a development to remove timber by sea from the local area as this would allegedly impact on Mr C's quality of life.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) the consultation carried out by FES was inadequate (not upheld);
  • (a) FES did not follow their policy 'The People's Forest' when considering the development (not upheld); and
  • (b) FES failed to carry out an Environmental Impact Assessment when considering the development (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018