Overview
The complainant (Mr C)'s GP referred him to a Consultant Urological Surgeon at the Southern General Hospital (the Hospital). After tests, however, Mr C was referred on to a clinic for the treatment of sexual and reproductive health problems (the Clinic). Mr C's complaints concern his treatment at the Hospital and the confusion surrounding his referral to the Clinic.
Specific complaints and conclusions
The complaints which have been investigated are that Mr C's treatment:
- (a) at the Hospital was unreasonable (partially upheld); and
- (b) at the Clinic was unreasonable (upheld).
Redress and recommendations
The Ombudsman recommends that Greater Glasgow and Clyde NHS Board (the Board):
- (i) apologise to Mr C for the shortcomings identified in this report;
- (ii) offer Mr C an appointment to have a full assessment with the new consultant at the Hospital;
- (iii) audit the Clinic's system of dealing with referrals to ensure it is now working properly and advise her of the outcome; and
- (iv) offer Mr C an appointment to begin therapy with a named counsellor and a further follow-up appointment with the Clinic Consultant.
The Board have accepted the recommendations and will act on them accordingly.