Overview
The complainant (Mr C) raised a number of issues with North Lanarkshire Council (the Council) concerning the handling of the storage and subsequent destruction of his belongings.
Specific complaint and conclusion
The complaint which has been investigated is that there was insufficient contact with Mr C before disposing of his belongings which had been held in storage (partially upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) include within their new Storage Procedures, advice for applicants using the storage facilities that they should detail any valuable items on the inventory; and
- (ii) ensure that a copy of the signed inventory is retained on the relevant file.
The Council have accepted the recommendations and will act on them accordingly.