Overview
The complainant (Mr C) claimed that the City of Edinburgh Council (the Council) had not properly investigated his complaint regarding the circumstances in which he was asked to leave Bed and Breakfast accommodation. Specifically, he considered that the Council's investigation had been ineffective in the taking of witness statements.
Specific complaint and conclusion
The complaint which has been investigated is that the way in which the Council investigated Mr C's complaint was ineffective (partially upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) issue Mr C with a full formal apology for the failures identified in this report; and
- (ii) review the handling of this case; and inform her of the action taken to ensure that a similar failing does not reoccur.
The Council have accepted the recommendations and will act on them accordingly.