Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200702044

  • Report no:
    200702044
  • Date:
    December 2008
  • Body:
    Police Complaints Commissioner for Scotland
  • Sector:
    Scottish Government and Devolved Administration

Overview

The complainant, Mr C, submitted a complaint about a report (the Report) issued by the Police Complaints Commissioner for Scotland (PCCS) concerning matters he raised with them.  He said that, although he pointed to a number of inaccuracies in the Report, they were not amended.  He further said that the Report included favourable comments about police involvement and that when it was published, despite it being anonymised, he was easily identifiable.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) the PCCS did not amend inaccuracies in the Report which were brought to their attention by Mr C (not upheld);
  • (b) the Report should not have included favourable comments about the police (not upheld); and
  • (c) Mr C was easily identifiable from the Report (not upheld).

Redress and recommendations

The Ombudsman recommends that, notwithstanding that it is ultimately for the PCCS to determine their own internal procedures, the PCCS reconsider their decision not to issue draft reports, in order to allow any possible errors of fact to be amended prior to the publication of a final report.

Updated: December 11, 2018