Overview
The complainants (Mr and Mrs C) raised concerns regarding dental treatment received by their daughter (Miss A) at a General Dental Practice (the Practice). They consider this treatment to have caused one of Miss A's teeth to become non-vital (see Annex 2) and they believe that they should have been warned of this risk in advance. They were also dissatisfied with the alignment of Miss A's teeth following the treatment.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) after dental correction with braces, Miss A had a non-vital front upper tooth which may require expensive treatment in the future (not upheld);
- (b) the risk of the tooth becoming non-vital should have been pointed out to Mr and Mrs C prior to treatment commencing (not upheld); and
- (c) following treatment, the centre lines of the top and bottom teeth did not match (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.