Overview
A former student (Ms C) at Langside College (the College) complained about the way she had been removed from a course in social care following issues surrounding her placement.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the College did not respond appropriately to concerns about incidents witnessed while Ms C was on placement and safety issues relating to that placement (not upheld);
- (b) the College were incorrect in refusing to accept an alternative placement that had been arranged by Ms C (not upheld); and
- (c) the College acted disproportionately in removing Ms C from her course on the grounds of contravening College rules about placements (upheld).
Redress and recommendations
The Ombudsman recommends that the College:
- (i) draw up written guidance about work placements for students and staff which clarifies their respective responsibilities, ensures adequate preparation for challenging placements and sets out procedures for addressing issues that arise;
- (ii) apologise to Ms C for the way in which she was removed from her course; and
- (iii) review their guidance and practice on the removal of students from courses to ensure that it covers situations like Ms C's.
The College have accepted the recommendations and will act on them accordingly.