Investigation Report 200501233

  • Report no:
    200501233
  • Date:
    February 2008
  • Body:
    Two GPs, Greater Glasgow and Clyde NHS Board
  • Sector:
    Health

Overview

The complainants, Mr and Mrs C, complained about the care and treatment provided by two GPs (referred to in this report as GP 1 and GP 2) to their son, Mr A, who died on 12 September 2004, aged 15.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) GP 1 and GP 2 failed to investigate Mr A's symptoms and should have done so, even while waiting for referral elsewhere (upheld);
  • (b) GP 1 and GP 2 failed to progress a diagnosis of Mr A's condition (upheld);
  • (c) GP 1 failed to note the symptom of breathlessness in the records (no finding); and
  • (d) GP 1 did not take Mr A's pulse (upheld).

Redress and Recommendations

The Ombudsman recommends that:

  • (i) GP 1 and GP 2 apologise to Mr and Mrs C for the shortcomings identified in the report; and
  • (ii) GP 1 raises complaints (a), (b) and (d) and GP 2 raises complaints (a) and (b) as issues at their annual appraisal and take them into account in their Continuing Professional Development.

GP1 and GP 2 have accepted the recommendations and will act on them accordingly.

Updated: December 11, 2018