Overview
The complainant (Mr C) raised concerns about the conduct of his academic appeal.
Specific complaint and conclusion
The complaint which has been investigated is that the University of Glasgow (the University) did not properly process Mr C's academic appeal (not upheld).
Redress and recommendations
The Ombudsman recommends that the University ensure that proper records are kept of important decisions or exceptional arrangements made in relation to students.
The University have accepted the recommendations and will act on them accordingly.