Investigation Report 200502691

  • Report no:
    200502691
  • Date:
    January 2008
  • Body:
    Forth Valley NHS Board
  • Sector:
    Health

Overview

The complainants (Mr C and Ms C) raised a number of concerns that Forth Valley NHS Board (the Board) did not properly diagnose potential complications with the twin babies Ms C was carrying, did not provide proper treatment to Ms C and the twin babies when those complications became critical and did not properly handle Mr C and Ms C's subsequent complaint.

Specific complaints and conclusions

The complaints which have been investigated are that the Board did not:

  • (a) provide adequate clinical care to Ms C (not upheld); and
  • (b) properly handle Mr C and Ms C's complaints (not upheld).

Redress and recommendations

The Ombudsman recommends that the Board:

  • (i) consider including the recording of the depth of the deepest pool of fluid in each amniotic sac as part of their routine record of ultrasound scans; and
  • (ii) provide an apology to Mr C and Ms C for the comments during the meeting of 24 February 2006 which were insensitive in the circumstances.

The Board have accepted the recommendations and will act on them accordingly.

Updated: December 11, 2018