Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200502012

  • Report no:
    200502012
  • Date:
    July 2008
  • Body:
    Ayrshire and Arran NHS Board
  • Sector:
    Health

Overview
The complainant (Mrs C) raised a number of serious concerns about the examination given to her son by the local GP out-of-hours service prior to his admission to hospital and subsequent death from meningococcal septicaemia.

Specific complaints and conclusions
The complaints which have been investigated are that:
(a) the out-of-hours GP failed to carry out an appropriate examination and as a result failed to make a correct diagnosis (not upheld); and
(b) Ayrshire and Arran NHS Board failed to carry out an appropriate investigation into the circumstances surrounding the examination (not upheld).

Redress and recommendations
The Ombudsman has no recommendations to make.

Updated: December 11, 2018