Overview
The aggrieved (Mr A) claimed that Reliance Custodial Services (RCS) used excessive security when his brother (Mr B), a prisoner, visited him in The State Hospital. Mr A's advocate (Ms C) complained on his behalf to the Scottish Prison Service (the Service).
Specific complaint and conclusion
The complaint which has been investigated is that there was excessive security in an already secure environment (The State Hospital) with regard to Mr B's visit to Mr A on 31 January 2006 as supervised by RCS (partially upheld).
Redress and recommendations
The Ombudsman recommends that the Service ask RCS to apologise to Mr A for not conducting a risk assessment for the visit on 31 January 2006 which led to an inconvenient visit and caused Mr A to complain.
The Service and RCS have accepted the recommendation and will act on it accordingly.