Overview
The complainant (Mr C) raised a number of concerns regarding the handling of a planning application by South Lanarkshire Council (the Council).
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the letter of 11 July 2005 resulted in unnecessary delay affecting the progression of the application (not upheld);
- (b) the terms of the letter dated 11 July 2005 which was issued to Mr C's client were inaccurate (upheld);
- (c) the Council failed to register the application which resulted in an unnecessary two-month delay (not upheld); and
- (d) the Council failed to issue a letter requesting an extension for dealing with the application as required by statute (not upheld).
Redress and recommendations
The Ombudsman recommends that the Council apologise to Mr C for issuing an inaccurate and misleading letter.
The Council have accepted the recommendations and will act on it accordingly.