Overview
The complainant (Miss C) was concerned that the cause of her abdominal pain was not diagnosed despite several admissions to Victoria Infirmary (the Hospital) and that not all necessary investigations had been carried out. Miss C also raised issues regarding Greater Glasgow and Clyde NHS Board (the Board)'s communication with her and her mother and regarding the accuracy of the Board's response to her complaint.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Board failed to diagnose the cause of Miss C's abdominal pain and to carry out all necessary investigations (not upheld);
- (b) the Board failed to communicate properly with Miss C and her mother during an admission between 22 February 2007 and 5 March 2007 (partially upheld to the extent that Miss C's return to the ward on 5 March 2007 was not adequately managed); and
- (c) the letter responding to Miss C's complaint contained inaccuracies (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.