Overview
The complainants, Mr and Mrs C, raised a number of concerns about a sequence of events which occurred when they attended the Medical Centre for an appointment with the Community Dentist (the Dentist), on 22 September 2006, for Mrs C to receive dental treatment. Mr and Mrs C complained that the treatment Mrs C expected to receive on that day was refused.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Dentist refused to treat Mrs C on 22 September 2006 as she could not lie completely flat on the dentist's chair (not upheld);
- (b) the Dentist told Mr C to go to a private dentist (no finding); and
- (c) Mrs C did not receive any information that there was a Senior Dental Officer for Special Care Dentistry consulting at the Medical Centre, until after she complained about the events of 22 September 2006 (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.