Overview
The complainant (Mr C) raised concerns regarding The City of Edinburgh Council (the Council)’s alleged failure to carry out an inspection and repair to a communal aerial and also the subsequent management and investigation of his complaint by the Council.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) failed to carry out the inspection and repairs adequately (upheld);
- (b) failed to handle the complaint in line with the complaints procedure (not upheld); and
- (c) intentionally withheld information which was significantly relevant to the complaint (not upheld).
Redress and recommendations
The Ombudsman recommends that the Council apologise for not responding adequately to the request for an electrician in the first instance.
The Council have accepted the recommendation and will act on it accordingly.