Overview
The complainant (Mr C) raised concerns about Tayside NHS Board (the Board) on behalf of his wife (Mrs C) about the fact that her contact details were not updated in her medical records and that this resulted in mail being sent to the wrong address. He also raised concerns that the Board failed to respond to his complaint until he contacted them to follow this up.
Specific complaints and conclusions
The complaints which have been investigated are that the Board failed to:
- (a) update their records of Mrs C's address and GP practice despite being notified of these on several occasions (upheld); and
- (b) efficiently respond to Mr C's complaint (not upheld).
Redress and recommendations
The Board have already taken steps to remedy the failings identified and the Ombudsman has no recommendations to make.