Easter break office closure 

We will be closed from 5pm Thursday 17 April 2025 until 10am Tuesday 22 April 2025. You can still submit your complaint via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200502776

  • Report no:
    200502776
  • Date:
    September 2008
  • Body:
    Renfrewshire Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) raised concerns regarding enforcement action which was taken against him by Renfrewshire Council (the Council).  This action related to the unauthorised retail use of his premises on an Industrial Estate within the Council’s area (the Estate).  Mr C did not believe this action to be consistent with the treatment of other businesses carrying out similar retail activity on the Estate.

Specific complaint and conclusion

The complaint which has been investigated is that, in taking enforcement action against Mr C, the Council treated him unfairly when compared with their treatment of other businesses on the Estate (not upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Updated: December 11, 2018