Overview
The complainant (Miss C) raised a number of concerns about the medical and nursing care and treatment of her 74-year-old mother (Mrs A) at Ninewells Hospital in the few months up to her death in a hospice in August 2006.
Specific complaint and conclusion
The complaint which has been investigated is that Mrs A’s care from May to August 2006 was below a reasonable standard (partially upheld - only in respect of record-keeping).
Redress and recommendations
The Ombudsman recommends that Tayside NHS Board (the Board) provide the Ombudsman’s office with evidence of appropriate monitoring of the guidelines about long-term feeding lines for diabetic patients.
The Board have accepted the recommendation and will act on it accordingly.