Overview
The complainant (Mr C) raised a number of concerns regarding Fife Council (the Council)'s decision to approve his neighbourﾒs planning application to build an extension and the way in which they responded to his enquiries.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) breached their own planning guidelines for extensions (not upheld);
- (b) failed in their duty to protect Mr C as an adjoining proprietor (not upheld); and
- (c) failed to give Mr C timely advice when requested to do so (upheld).
Redress and recommendation
The Ombudsman recommends that the Council write to Mr C to apologise for their failure to provide timely responses when requested to do so.
The Council have accepted the recommendation and will act on it accordingly.