Overview
The complainant (Ms C) raised concerns that she and her two children were inappropriately removed from their GP practice (the Practice)'s list because her partner (Mr B) was removed for abusive behaviour.
Specific complaint and conclusion
The complaint which has been investigated is that Ms C and her children were inappropriately removed from the Practice's list (upheld).
Redress and recommendations
The Ombudsman recommends that the Practice:
- (i) ensure that their policy on the removal of patients from their list complies with the National Health Service (General Medical Services Contracts) (Scotland) Regulations 2004 and is within the spirit of the guidance available;
- (ii) ensure they have followed the Regulations and considered and followed alternative courses of action before removing a patient from their list; and
- (iii) apologise to Ms C for inappropriately removing her and her children from their list.