Overview
The complainant (Mr C) raised concerns when The City of Edinburgh Council (the Council) and their collection agents pursued him for alleged substantial council tax arrears relating to three former addresses which dated back to 1994. He was concerned at the amount of those arrears and differences between the Council and their collection agents as to how much he allegedly owed.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) have failed since March 2007 to provide Mr C with an accurate and comprehensive statement of his indebtedness for council tax (upheld); and
- (b) failed to act on Mr C's assertions that his indebtedness for council tax for certain years has been overstated by them (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.