Overview
The complainants (Mr C and Ms C) wanted to alter and extend their home which is a listed mid-terraced building in a conservation area. They sought advice from Midlothian Council (the Council) about the acceptability of their intentions before committing expenditure on making applications for planning and listed building consent. Those applications were refused and appeals to the Directorate of Planning and Environmental Appeals failed. Mr C and Ms C considered that the Council's response to their pre-planning application enquiries had been inadequate.
Specific complaint and conclusion
The complaint which has been investigated is that the Council's response to Mr C and Ms C's pre-planning application enquiries was inadequate (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.