Overview
The complainant (Mr C) complained about the failure of Argyll and Bute Council (the Council) to deal satisfactorily with nearby flooding problems and to repair the damage caused to the adopted road which serves his home.
Specific complaint and conclusion
The complaint which has been investigated is that the Council have delayed unduly in taking action to reduce flood risk to Mr C's property and to effect repairs on the adopted road (upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) consider whether there is a need, following the identification of projects in their capital plan, to provide periodic updates on their website of progress in implementation;
- (ii) provide a suitable expression of regret to Mr and Mrs C for the worry and concern which they have endured through the delay in implementing the project; and
- (iii) as a matter of urgency, ensure that the works identified under the project are carried out without further delay.
The Council have accepted the recommendations and will act on them accordingly.