Overview
The complainant (Mr C), a caseworker at a Citizens Advice Bureau, raised a complaint on behalf of Mr A about the care and treatment of his late wife (Mrs A) by Greater Glasgow and Clyde NHS Board (the Board).
Specific complaint and conclusion
The complaint which has been investigated is that the Board failed to identify that Mrs A had a broken femur, following falls at Stobhill Hospital (the Hospital) in December 2008 and despite concerns about her mobility being raised by her family (upheld).
Redress and recommendations
The Ombudsman recommends that the Board:
- (i) remind staff of the need to carry out and record medical assessments in line with policy;
- (ii) provide him with the results of the audit referred to in paragraph 10; and
- (iii) consider implementing the Adviser's suggestions in paragraph 18.
The Board have accepted the recommendations and will act on them accordingly.