Overview
The complainant (Mr C) had carpal tunnel release surgery performed on his left hand in June 2006. Unfortunately, post-operatively, he suffered pain, numbness and swelling in his hand. Mr C raised concerns about the way the operation was performed and also that he was not referred back to the operating surgeon to be re-examined as soon as possible after he complained of adverse symptoms. He has subsequently been told that he has permanent nerve damage.
Specific complaint and conclusion
The complaint which has been investigated is that Lothian NHS Board (the Board) did not provide reasonable care and treatment to Mr C during and following his operation for carpal tunnel syndrome (upheld).
Redress and recommendations
The Ombudsman recommends that the Board:
- (i) reinforce with staff the importance of referring patients back for a consultant review as soon as possible if there are complications or adverse symptoms which need attention; and
- (ii) apologise to Mr C for the failings identified in this report.
The Board have accepted the recommendations and will act on them accordingly.