Overview
The complainant (Ms C) raised a number of concerns about the dental treatment she received from her dentist (the Dentist) in October and November 2008, which led to her attending her local hospital in great pain and with a swollen face.
Specific complaint and conclusion
The complaint which has been investigated is that, in October and November 2008, the Dentist provided Ms C with an inadequate level of treatment (upheld).
Redress and recommendations
The Ombudsman recommends that the Dentist:
- (i) apologises to Ms C for the failings identified in this report;
- (ii) reflects on the adviser's comments in regard to her technique in root canal treatment, in particular, in relation to working length calculation and the use of a rubber dam; and
- (iii) reflects on the adviser's comments with regard to record-keeping.
The Dentist has accepted the recommendations and will act on them accordingly.